Office Phone Number: (07) 5530 2710
Email: (Click here) info@dogmovers.com.au
Facebook: (Click here) DOGMOVERS Facebook Page
For new Enquiries:
It is best to use the Quote Form on our website to ensure we get all the info we need to quickly provide you with accurate pricing. If leaving a phone message please provide as much detail as is possible. Our response time for New enquiries is typically around one business day, but may be a little longer at busier times, especially on Mondays.
For existing Customers:
We generally have a multiple staff available during office hours to answer your call, but they are reqularly all on the phone. If unanswered please leave a message, including your Booking Reference number, and we will get back to you as quickly as we can during office hours.
Normal Office hours: (QLD time)
- 8am – 4.30pm Monday – Thursday
- 8am – 3.30pm Friday
- 9am – 12.00pm Saturday (limited staff only)
- Closed Sunday & National Public Holidays
Upcoming Holidays or Closed Dates in 2025: (QLD time)
- Fri 18th – Mon 21st April Office Closed (Easter)
- Friday 25th April Office Closed (Anzac Day Weekend)
- Saturday 26th April Office Closed (Anzac Day Weekend)
- Saturday 3rd May Office Closed (Labour Day Weekend)
- Monday 5th May Reduced Staff (Labour Day in QLD)
- Monday 9th June Reduced Staff (Kings B/day NSW, VIC, SA)
- Monday 6th October Office Closed (Labour day NSW-Kings B/day QLD)
We have Customer service staff in both QLD and NSW. On Public Holidays not shared by both states we may not be closed but have only part of the customer service team working. On these days it may be harder to contact us by phone and it is recommended that you use our website Enquiry form for new enquiries or email for follow up enquiries.
We also have the following Free Call numbers for interstate customers:
1800 DOGMOVERS for Regional & Interstate Transport enquiries.
1800 PETTAXIS for Local, South East QLD Transport enquiries.
Email: (Click here) info@dogmovers.com.au
Facebook: (Click here) DOGMOVERS Facebook Page
Please note that messages via Email & Facebook Messages are generally only monitored during business hours. New enquiries via Facebook Message will be answered in the same chronological order as those received from the Enquiry Form or by Email for fairness. (Facebook Posts or Comments are not regularly monitored or used for general communications)
After hours contacts regarding Animals already aboard.
For an after hours enquiry regarding an animal currently on board or due to be collected please contact the relevant driver directly on the mobile number provided in your confirmation messages or as per the details provided to you at the time of Booking.
Please note that if you are receiving a pet, the number you have been provided is for the Driver that will be delivering your pet to you on the day of delivery, however some bookings require multiple drivers. If you are having trouble contacting a driver on the number provided it may be that driver has not started his part of the trip and the phone is off. Please contact the office and they can arrange an update for you.
Our drivers are not in a position to respond to general enquiries, provide quotes or take new bookings and their phones are only used during their relevant runs and are turned off in between. Each driver only has your booking details from the start date of his/her run. Prior to the start of the run you will need to contact the office with any enquiries or changes.
After Hours Emergency contact Number: 0415 955 553 (Sierra)
Please note, this phone is not attended 24 hrs but is checked regularly, If unanswered please leave an SMS message.
Please note, this is not a Drivers Contact number (see above) and we will not respond to general enquiries or provide quotes on this number after hours.