Latest Covid-19 Contact & Bookings update 22/05/2020
Dogmovers is a Road based Pet Transporter operating Primarily within Qld, NSW, ACT, VIC and South Australia with occasional specialty services to the Northern Territory. We do not currently Service Tasmania or Western Australia and requests for quotes to these States may not be responded to due to time constraints until the situation returns to normal.
All enquiries should be done via our enquiry form at https://dogmovers.com.au/enquiry-form/ to ensure we receive all the details required to provide a quote. Quick, brief messages via Facebook or email can take longer as it often takes multiple messages to get the basic details required to provide a quote. Those simply wanting a rough price can get an indication here Basic Pricing
Dogmovers operate a very wide ranging Independent Pet Transport network. Our delivery services have not been negatively affected by the Coronavirus lockdowns or Border Closures however we have been receiving significantly more enquiries than normal as a result of the reduction in flights by Virgin & Qantas affecting the services offered by other transporters.
As a result we cannot answer all phone calls but are monitoring and prioritising all your messages and emails to manage your enquiries and requests as efficiently as possible. Please be aware that it may take a couple of working days to get a response to some new enquiries.
Generally speaking our services are booked out about 1-2 weeks in advance at the moment but some busier routes may be booked 2-3 weeks ahead. We have put on additional services where we are able but you should realistically expect a 2-3 week time frame for booking and transport in many cases.
We will continue to update our Facebook page and website as changes occur and we will update clients directly if they are affected directly by any changes. We thank you for your patience and understanding and apologise for any inconvenience this situation may cause.
Please Note that the Phone numbers below are not being continually answered at this point to allow us to get through as many web & email enquiries as we can as quickly as possible.
You may leave a message regarding current Bookings or animals on board current runs and we will call you back. All Enquiries should be done via our website Quote links or email us for general enquiries.
Office Phone Number: (0411)738 829
for bookings and general enquiries during office hours.
Normal Office hours: ( QLD time)
- 8am – 4.30pm Monday – Friday
- 9am – 12.00pm Saturdays
- Closed Sunday & Public Holidays
For after hours general enquiries please leave a message or email us and we will get back to you during office hours.
We also have the following Free Call numbers for interstate customers:
Facebook: DOGMOVERS Facebook
please note that messages via facebook are generally only monitored during business hours and tend to be a less reliable form of communication than email.
Postal: PO Box 2534, Nerang, QLD 4211
After hours contacts regarding Animals already aboard.
If you have an after hours enquiry regarding an animal currently on board or due to be collected contact the relevant driver directly on the mobile number provided in your confirmation messages or as per the details provided to you at the time of Booking.
Please note that the drivers are not in a position to be able to respond to general enquiries, provide quotes or take new bookings and that these phones are only used during the relevant runs and are turned off in between. The driver only has your booking details from the start date of his/her run. Prior to the start of the run you will need to contact the office with any enquiries or changes.