Office Phone Number: (07) 5530 2710
For existing Customers:
We generally have a multiple staff available during office hours to answer your call, but they are reqularly all on the phone. If unanswered please leave a message, including your Booking Reference number, and we will get back to you as quickly as we can during office hours.
For new Enquiries:
It is prefferable to use the Quote Form on our website to ensure we get all the info we need to quickly provide you with accurate pricing. If leaving a phone message please provide as much detail as is possible.
Our response time for New enquiries is typically around one business day, but may be a little longer at busier times, especially on Mondays.
Normal Office hours: (QLD time)
- 8am – 4.30pm Monday – Thursday
- 8am – 3.30pm Friday
- 9am – 12.00pm Saturday
- Closed Sunday & National Public Holidays
- Tuesday 7th Nov, Melb Cup Day, Office Open
- 23rd Dec – 1st Jan 2024, Xmas / New Year break. Office Closed
- Friday 26 Jan 2024, Australia Day. Office Closed
- Easter Break – Closed from Friday 29 March and reopening on Tuesday 2 April
We also have the following Free Call numbers for interstate customers:
Email: (Click here) email@example.com
Facebook: (Click here) DOGMOVERS Facebook Page
please note that messages via Email & Facebook Messages are generally only monitored during business hours. New enquiries via Facebook Message will be answered in the same chronological order as those received from the Enquiry Form or by Email for fairness. (Facebook Posts or Comments are not regularly monitored or used for general communications)
Postal: PO Box 65, Morisset, NSW 2264
After hours contacts regarding Animals already aboard.
For an after hours enquiry regarding an animal currently on board or due to be collected please contact the relevant driver directly on the mobile number provided in your confirmation messages or as per the details provided to you at the time of Booking.
Please note that if you are receiving a pet, the number you have been provided is for the Driver that will be delivering your pet to you on the day of delivery, however some bookings require multiple drivers. If you are having trouble contacting a driver on the number provided it may be that driver has not started his part of the trip and the phone is off. Please contact the office and they can arrange an update for you.
Our drivers are not in a position to respond to general enquiries, provide quotes or take new bookings and their phones are only used during their relevant runs and are turned off in between. Each driver only has your booking details from the start date of his/her run. Prior to the start of the run you will need to contact the office with any enquiries or changes.
After Hours Emergency contact Number: 0415 955 553 (Sierra)
Please note, this phone is not attended 24 hrs but is checked regularly, If unanswered please leave an SMS message.
Please note, this is not a Drivers Contact number (see above) and we will not respond to general enquiries on this number after hours.