Dogmovers is a Road based Pet Transporter operating within QLD, NSW, ACT, VIC and South Australia with occasional specialty services to the Northern Territory. We do not currently Service Tasmania or Western Australia or organise flights.
Enquiry & Bookings update. 10/06/2021.
Our interstate services are not being impacted by Border Closures or Restrictions and we continue to operate our full range of services under a freight exemption with a Covid-19 Safety plan in place for our Interstate drivers.
It remains a busy time for Road Transporters due to a restricted number of Interstate Flights but the situation has improved and our Enquiry response time is typically within 1-2 business days but as Border restrictions change we typically get a rush of sudden enquiries and at these times responses may more likely take 2-4 days. The best contact option for new enquiries is our online quote form. We are taking enquiries by phone but please be prepared to leave a message and wait on a response as we are constantly on the phones and it is unavoidable that we miss many incoming calls.
Our Customer service follow up regarding Bookings already in the system is normal, and this always takes priority over new enquiries. If phoning regarding a current booking please leave a message, we will call back. If possible email us via email@example.com instead.
Availability of spaces for upcoming trips.
As a general rule at the moment our services are fully booked 1-2 weeks ahead on most routes with the busiest routes being those southbound into Victoria. We would encourage all clients to book as early as possible to ensure there is space available for their pet. We apologise for any delays and thank you all for your patience.
Office Phone Number: (07)5530 2710
For bookings and general enquiries during office hours.
Whilst we generally have a number of staff available during normal office hours to answer the phone it is not unusual for them all to be on a call or break at the same time. If unanswered please leave a message and we will get back to you as quickly as we can during office hours.
Normal Office hours: (QLD time)
- 8am – 4.30pm Monday – Thursday
- 8am – 3.30pm Friday
- 9am – 12.00pm Saturday
- Closed Sunday & National Public Holidays
Upcoming Public Holidays
- Monday 26 April (Anzac Day) Office hours 10am – 2pm
- Monday 3 May (Labour Day QLD) Office hours 10am – 2pm
- Monday 14 June (Queens B/Day) Office hours 10am – 2pm
We also have the following Free Call numbers for interstate customers:
Email: (Click here) firstname.lastname@example.org
Facebook: (Click here) DOGMOVERS Facebook Page
please note that messages via Email & Facebook Messages are generally only monitored during business hours and Facebook tends to be a less reliable form of communication than email. New enquiries via Facebook Message will be answered in the same chronological order as those received from the Enquiry Form or by Email for fairness. (Facebook Posts or Comments are not regularly monitored or used for general communications)
Postal: PO Box 2534, Nerang, QLD 4211
After hours contacts regarding Animals already aboard.
For an after hours enquiry regarding an animal currently on board or due to be collected please contact the relevant driver directly on the mobile number provided in your confirmation messages or as per the details provided to you at the time of Booking.
Please note that the drivers are not in a position to be able to respond to general enquiries, provide quotes or take new bookings and that these phones are only used during the relevant runs and are turned off in between. The driver only has your booking details from the start date of his/her run. Prior to the start of the run you will need to contact the office with any enquiries or changes.
After Hours Emergency contact Number: 0418 775 456 (Sierra)
If unanswered please leave an SMS message.
Please note, this is not a Drivers Contact number (see above) and we will not respond to general enquiries on this number after hours.