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  • Home
  • Pet Transport
    • Interstate Transport
      • Interstate Road Transport
      • Upcoming Dates
      • Interstate Routes
      • Interstate Meeting Points
    • Flight Services
    • Pet Taxis
    • Rescue Pet Transport
  • Booking
    • Booking Process
    • Sample Pricing
    • Payment Options
    • Your Pets Baggage
  • About Us
    • Dogmovers Terms & Conditions
    • Insurance
    • Vaccination Policy
    • Testimonials
    • Careers
      • Animal Attendant / Cleaner / Driver – QLD
      • Animal Handler / Driver – QLD
  • Resources
    • Beware of Internet Puppy Scams
    • Brachycephalic Breed Info
      • What is a Brachecephalic Breed
      • What is BOAS
      • Our Brachycephalic Policy
      • Breed Information
      • Other Brachycephalic Links
    • Pet travel advice and tips
      • Air Conditioning
      • Road Transport vs Air Transport
      • Pet Cage Sizes
      • A Comprehensive Guide To Moving Puppies and Kittens to Their New Homes
    • Blog
  • FAQ
  • Contact Us
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07 5530 2710

Beware of Internet Puppy Scams

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For additional questions, contact our team.

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07 5530 2710

Contact Us

info@dogmovers.com.au

For more detailed info on our interstate services or upcoming service dates click the following links:

  • Interstate Run Calendar
  • Interstate Routes
  • Local Meeting Points
  • South East QLD Pet Taxi Services

The internet provides potential pet owners with a wide variety of information as well as the chance to purchase and/or adopt a pet from a wider area than would otherwise be the case. In fact recent moves to limit sales of pets by pet stores and tightening of Breeder Regulations encourage breeders to operate from outside the major cities and towns resulting in most puppies having to be sourced online. Provided you are as careful as you should be for any online purchase there is generally no problem.

However there are regular examples of both local and off-shore based scammers advertising non-existant puppies for sale, running fake rescue groups, operating scam Transport Businesses or purporting to be affiliated with actual Pet Transport businesses including ourselves.

These Scams can take many forms and while in the past they were reasonably obvious to us, lately they are much more professional looking or sounding and can be hard to pick even for ourselves so it will be very hard for clients who are not specifically on the lookout for them.

Here are some Signs Of A Puppy Scam

  • Prices are too good to be true, negotiable, on sale or a discounted price.
  • Puppy is free if you pay for shipping
  • The seller won’t talk on the phone and only communicates through emails or texts
  • The only way to get the puppy is to have it delivered to you, by a transporter they arrange, you can’t pick it up
  • You may be asked to pay by money transfer, via Western Union or another international payment transfer system or prepaid debit card (but these days many are using Australian Bank Accounts)
  • After you make a payment, there are suddenly more expenses (e.g., shipping insurance, vet bills, crate fees, etc.)
  • The seller tells you a sad story about why the puppy is for sale or being given away for reasons such as family hardship, relocation or death
  • The puppy’s photo is in other ads (discovered when you do a reverse image search)
  • See further signs here: how-to-spot-a-fake-website

Largely this page is about scams that may involve the use of Dogmovers Name, images or details. And it is likely if you are reading this it is because you have come to our website to check we are real. But these scams are increasingly widespread. For further info about scams and scammers in Australia in general or to check websites, phone numbers or email addresses against a list of known scams you can check out these other useful Websites and Facebook pages as well.

Puppy Scam Awareness Australia Website (Listings of known Scam Sites, phone numbers and emails plus Support for Victims of scams)

(The Puppy Scam Awareness Australia group are the most active and responsive entity that I am aware of with respect to direct assistance to people who have been scammed and are actively working hard behind the scenes to report, stop and shut down both Scam Breeders and Scam Transporters in Australia and we recommend them in this regard. They do also include directories on their site of approved Breeders and Transporters and we would fully endorse those Breeders and Transporters on the basis of PSAA’s recommendation. However we would point out that these are relatively new directories and inclusion in these directories are Opt in, paid listings and that the vast majority of genuine and professional Breeders and Transporters are not included at this time. Be aware also that many scams are based on the fact that the names and registration or ABN numbers of genuine Breeders and Transporters are used by the Scammers to make themselves seem more legitimate.)

Puppy Scam Awareness Australia Facebook Page (Requires you join the Group)

Puppy Scam Education Page with ANKC Breeders (required to join Group)

puppyscams.org (website with listing of known scam sites)

In the past we have seen that nearly all Pet for sale Ads placed on the Online Trading site “Cracker” were Scams along with many on the “Trading Post” and some at times on “Gumtree” or “Pettrader.com.au” but also so many more. Often, the puppies do not exist at all, the photos are just cute photos taken from the internet.

Over many years we have seen instances of our name and logo being used in relation to scams in North America as well as in Australia but we have also seen other Pet Transport Businesses names used in the same way. At times complete fake websites are built with names, phone numbers and addresses from a mix of real businesses.

The sample invoice shown here is a copy of an invoice sent to a buyer which include a modified copy of our logo and our real address, phone number and ABN. We have now seen similar examples of this from a number of victims (Early 2021) and know of examples using a mixture of our details with other transporters. These are really hard for Buyers to spot because they seem so real. In the end, the only real way to be sure whether or not you are dealing with us directly is to call us on our Office Landline at (07)5530 2710 or email us at info@dogmovers.com.au.

Many breeds of Puppies are being advertised in such Scams but common ones are Bulldogs and French bulldogs. In many of the instances we are aware of the pets concerned are advertised FREE. Any money requested may be for transport, insurance or vet services prior to or during travel. Often once the animal has allegedly been sent you will be contacted to urgently pay additional fees for Delivery, insurance or veterinary checks because the Authorities have seized or are delaying the shipment. (This does not happen in Australia with Interstate transport)

As you review the Ads and any other correspondence you may observe frequent errors in spelling and significant errors in sentence structure. But, unfortunately scammers have become much more sophisticated and often now this is not the case. It is also common for the ad to be placed in one town only for you to be told, once you make contact, that the seller had to move suddenly and the pup will have to come by freight from another location. They may be reluctant to talk on the phone and may only correspondence by email or SMS. They may be reluctant to provide you with flight details, airline schedules, and air cargo or Way bill tracking numbers or will only provide you with information after you have wired them additional funds.

In many instances the scammer will ask for additional payments for Insurance, health clearances etc once the Pup is already on the way. I am not aware of any Domestic (Within Australia) Pet Transport businesses that require seperate payments for Insurance.

If it seems odd, call us and check. Ask for new photos showing the same pup as in the ad with todays date written on a piece of paper to ensure there is a pup. Ask for the number of a previous client to call as a reference.

If they are using our name check the following. Dogmovers is based in Australia, with a QLD depot near the Gold Coast/Brisbane at Logan Village and our Head Office is in Advancetown near Nerang. We also have a Depot in NSW at Morisset. We have only one office that processes bookings in Australia and we are not involved with international transport of pets of any kind. We transport pets only within in Australia and we normally transport pets by Road. Occasionally by Air but only at your request. Email us the booking details you have been given at info@dogmovers.com.au. We can easily confirm whether the details are correct and that your booking is with us. Better to be safe than sorry.

We have no partners or affiliates. We do work closely with some other pet transport businesses however it is still normal for us to directly contact both the Sender and Receiver directly by phone or email to finalise any arrangements concerning bookings with us prior to the pick up. If you are unsure whether you are dealing with us directly call us on our Office Landline at (07)5530 2710. We do at times finalise details via email and this may happen if you initiated your booking by email or are a regular client. In these cases the Dates, times and locations of the pick up and drop off will be detailed along with the contact details of our driver. Additionally we do send confirmation SMS or emails with these same details but we have also seen copies of scam versions of our own confirmation messages.. Again, If you are unsure call us on our Office Landline at (07)5530 2710.

It is our policy not to collect an animal until we have confirmed the necessary meeting details with the receiver to ensure we will be able to deliver it. So we should never have your animal onboard already unless we have already been communicating with you.

Additionally in most cases payment for our services is only made after direct discussions with one of our consultants. Payment may be made by Internet Bank transfer, credit card (By phone with us directly), using Paypal or ZipPay. In the event that a client chooses to pay via credit card or internet Banking the details are currently relayed directly from us by phone. We do not hold bank accounts outside of Australia. We do not accept payments by any form of International money transfer such as Western union.

Our Bank details for all payments are only ever: Bank: Commonwealth Bank   BSB No: 064 489   Acc Name: Dogmovers   A/C No: 1007 2594

If we call you for a Credit Card Payment and you are unsure or wary end the call and Call us back on (07) 5530 2710

Reporting a Scammer

How to Report a puppy Scam in Australia

If you wish to report a scam you can contact the following Queensland links or locate similar organisations in your own state.

Queensland Police Computer Crime Investigation Unit

External email – cciu@bigpond.com.au
Telephone – 61 7 3364 6943 or 61 7 3364 4113
Facsimile – 61 7 3364 6549

Brisbane Office of Fair Trading
Email: BrisbaneOFT@dtftwid.qld.gov.au
Level 21, State Law Building, 50 Ann Street, Brisbane
GPO Box 3111, Brisbane, QLD, 4001
Facsimile: (07) 3246 1589

Nationally, Scamwatch is part of the ACCC

http://www.scamwatch.gov.au/content/index.phtml/itemId/694011

Heres a link to an international site listing scam websites

https://petscams.com/category/puppy-scammer-list/

If you have any other info that you think I should ad to the above let me know. I can be contacted by email at info@dogmovers.com.au

David Gallagher,

Dogmovers

All Quotes provided are subject to the accuracy of the information provided by the client and are valid for 30 Days
All Bookings made are subject to Dogmovers Terms and Conditions readily available via this link and our Website

The Pet Transport Specialists

Welcome to The Premier Pet Transport service throughout Queensland, New South Wales, Australian Capital Territory, Victoria and South Australia.

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What Our Customers Are Saying

The way they make the dog feel safe its a big credit to them

It takes a team to rescue a Great Dane, Dogmovers are very much a big part of that team, I just have to ring and when you can you always manage to fit a dog in.

A lot of the time these big dogs are scared but Rick and Paula who do the North Queensland run are amazing, the way they make the dog feel safe its a big credit to them. Thank you for discounting the dogs travel as we only run on donations we really appreciate it, it helps finding them their forever homes from Cairns to Brisbane….once again thanks guys you do a wonderful job…you are truly Angels

 5/5

Angela

Very helpful and patient

Just wanted to say a huge thank you for your excellent service and care of Mack from Rockhampton to his new home with me south of Brisbane. He had no problems with the travel and arrived very happy. The driver rang early on Monday to give me an approx time of his arrival and then also phoned when he was leaving the collection point before the one where I was to collect Mack.

Everyone I dealt with when making this booking were very helpful and patient, even when I was unsure about whether the RSPCA could deliver him at that end, and I made a number of calls to organise. Thanks so much!

 5/5

Jenny Gear

Professional and helpful

I want to say how impressed I am with your service and the care that you showed me, as well as my dog. My dog, Rosie, arrived well and calm and I was so relieved.

The contact that I had with you to arrange her travel from Northern Queensland here to the south, was professional and helpful. i will certainly recommend Dogmovers to anyone requiring their dog to travel. Thank you for your care and concern.

 5/5

Christine Senz

We're so happy with the services and great staff

I had to make a late booking yesterday at 12pm, Dogmovers said our new puppy would be picked up between 3-6pm and was picked up at 3:30pm They assured us our puppy was safe, fed and given water.

Our puppy arrived today at 10:30 am (25.09.13) Paula called use before hand to tel us exact time she was arriving and was their spot on! We’re so happy with the services and great staff, especially Paula!! We would recommend to anyone and everyone needing their new friend transported!

Thanks Dogmovers!!!

 5/5

Cody & Rhys

We were very impressed with the service

We were very impressed with the service we have received from Dogmover’s. The guy who delivered them was lovely and let my daughter cuddle a Staffy pup he had on board, she fell in love! (with the staffy, not the driver lol) and all in all, we look forward to dealing with you again. The bad point – I had to deal with my 14 year old daughter nagging me about how much she wanted a Staffy the whole 2 hour trip home!

 5/5

Tash J

Exceptional service – friendly and helpful.

We had a kitten delivered to us on Monday (from Bundaberg to Burpengary). I would just like to thank you for an excellent service. The driver contacted us to informed of the expected delivery time and called again to let us know when he was stuck in traffic. He provided an exceptional service – friendly and helpful.

I also heard back from the lady that I purchased the kitten from and she also expressed how pleased she was with the service and that she would be recommending your company.

 5/5

Cheryl

The transportation trailer was amazing

Thank you so much for a wonderful service! All the staff I dealt with were wonderful, the transportation trailer was amazing, and most important of all, Rosie arrived happy and healthy :)

I was very impressed with your business and will let other people know this too!

 5/5

Dani

We don't know what we would have done without her

Just wanted to write and thank Paula for her hard work yesterday, with Arnie the great dane that she picked up from Cairns and dropped in Mackay.

Arnie was a very frighten dog and very hard to handle but Paula showed no fear, a real animal person, don’t know what we would have done without her, so thanks again Paula and you would be happy to know after all the growling/showing of teeth/barking and pulling he is now asleep on my bed with my other great dane. I will always use Dogmovers from now on, knowing any dog that’s timid would arrive safely. Thank you so much!

 5/5

Angela and Peter

HUGE thank you

Just thought i’d send you a HUGE thank you for the Transportation of our Boxer pup Samson. On pick up, once the trailer was open and i could see and smell all the fresh straw and see how playful he was, not scared up in a corner from the trip i knew i had made the right choice in Dog Movers.

 5/5

The Norris Family and Samson

Well done and thank you.

I would like to thank you guys for the delivery of my new hound from Bathurst NSW to Mackay QLD. Although I have used your service on many other occasions, the service remains second to none with your proposed scheduled pick up and delivery, health and well being of the dog, and customer service of your drivers.

I appreciated the early phone call the night before which allowed me to make personal arrangements in time to allow me to meet at the designated point. The dog arrived in the trailer with ample bedding, ventilation, water supply and in very good health.

This is an expression of your team’s professionalism and commitment. Well done and thank you.

 5/5

Chester Brodie

Your drivers were on time to the minute

Thank you for getting the kitten to us on Friday. Your drivers were on time to the minute. Their truck was clean and all the animals were very happy to be along for the ride. I’m very impressed with your service and customer service in that you accommodated us in getting Stormy here earlier than planned.

I don’t care how much paid advertising you do, word of mouth can be powerful and I’ll be recommending you guys to anyone needing pet transport in the future. I sent numerous inquiries and not only were you the cheapest and could offer road transport, you customer service is outstanding in this day and age.

 5/5

Anissa

Such quality care of our pup while he was with you

Congratulations on your wonderful Business, such quality care of our pup while he was with you Your vehicles are very clean and your driver Paul is a very high standard in professionalism.

We were very impressed with your whole attitude, from our very first phone call to the delivery of the pup. You should be very proud. Whether your dog is worth many thousands of dollars or just a working god. Dogmovers will give it the best of care during its move. We will most certainly be using you again.

 5/5

Barbara Young Barcaldine

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