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  • Home
  • Pet Transport
    • Interstate Transport
      • Interstate Road Transport
      • Upcoming Dates
      • Interstate Routes
      • Interstate Meeting Points
    • Flight Services
    • Pet Taxis
    • Rescue Pet Transport
  • Booking
    • Booking Process
    • Sample Pricing
    • Payment Options
    • Your Pets Baggage
  • About Us
    • Dogmovers Terms & Conditions
    • Insurance
    • Vaccination Policy
    • Testimonials
    • Careers
      • Animal Attendant / Cleaner / Driver – QLD
      • Animal Handler / Driver – QLD
  • Resources
    • Beware of Internet Puppy Scams
    • Brachycephalic Breed Info
      • What is a Brachecephalic Breed
      • What is BOAS
      • Our Brachycephalic Policy
      • Breed Information
      • Other Brachycephalic Links
    • Pet travel advice and tips
      • Air Conditioning
      • Road Transport vs Air Transport
      • Pet Cage Sizes
      • A Comprehensive Guide To Moving Puppies and Kittens to Their New Homes
    • Blog
  • FAQ
  • Contact Us
Request A Quote

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07 5530 2710

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For additional questions, contact our team.

Call Us Now

07 5530 2710

Contact Us

info@dogmovers.com.au

For more detailed info on our interstate services or upcoming service dates click the following links:

  • Interstate Run Calendar
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Paperwork, Puppy Packs, Animal Belongings and Baggage

What can I send with my Pets?

Please Note that there may be specific exclusions made by drivers in locations that are currently listed as Covid Hotspots or Stay at Home areas. We apologise for any inconvenience this may cause but where it is necessary to take these measures it is done to protect the health of our staff or individuals  from other regions, that may subsequently come into contact with your belongings. We are happy to accept paperwork, personal items and puppy packs, up to the size of a common shopping bag, from our clients to travel with their Pets. However we do have space limitations and because we are often asked to take additional baggage we have set limitations and extra charges regarding the size of the items sent to allow us to continue to do so. If you feel you will need to send more than one shopping bag sized parcel per booking please check the details below. Click here to go straight to the section you are interested in.
  • Breeder Puppy Packs
  • Special Food for the Trip
  • Pets Belongings (Baggage)
  • Crates and Cages
  • Rejected or undelivered Baggage, Puppy Packs or Extra items
  • Premium & Priority Services

Please be aware of the following regarding your obligations and our liability.

  • It is your responsibility to ensure all items are within the below acceptable size limits.
  • It is your responsibility to ensure all items are sealed and appropriately labelled.
  • Please make copies of any important paperwork/documents you choose to send with us.
  • Please consider sending important items by registered post.
  • Items such as shirts, toys etc placed in cages with Pets may be discarded if soiled.
  • Any fees charged for excess baggage are charged in order to discourage the sending of such items, may not reflect the true cost of providing this service and are subject to change.
  • We will make every effort to record each item at collection and to deliver each item correctly, however we can not accept liability for lost or damaged items or any inconvenience caused in the event we refuse to accept oversized items.
In Summary of the below we generally accept:
  • ✓– Essential Paperwork
  • ✓ – Essential Medication
  • ✓ – Collars, Leads or Harness
  • ✓ – Special food, within reason, for feeding during the trip
  • ✓ – Puppy Packs, within reason (see size limits and additional charges below)
  • ✓ – Blankets, towels, shirts, toys. (items put in cage with pet, but may be discarded if soiled.)
  • ✓ – Extra baggage for Pets, within reason (see size limits and additional charges below)
But we generally do not accept 
  • X – Raw food, i.e. Raw mince, raw chicken
  • X – Large / Bulky items such as Beds with solid frames that will not Fit through our cage doors.
  • X – Large bags of food, owners personal belongings, Freight.
  • X – Crates or Cages of any size, unless by arrangement.
This does not apply to our Premium or Priority services where additional items may be sent with the clients animals and the level of service and our flexibility is higher. However, all items must still be discussed at the time of booking.

Breeder Puppy Packs

Many Breeders like to send Puppy Packs with their Puppies to their clients as a thank you. These Packs typically may include food samples, blankets, toys, change of ownership forms, Vaccination certificates, brochures and information regarding the care of the puppy. This is an important part of the interaction between Breeders and their clients and therefore we do not wish to discourage this practice but because we often receive Puppy Packs that are excessively large and we have now set a maximum size limit and will charge for oversized packs.

Puppy Packs larger than the sizes stated below may still be able to be sent by arrangement at the time of booking, but this will be done at an additional cost. Where necessary we may have to reduce the number of animals booked on the service to be able to fit in such excess baggage.

The Maximum acceptable Puppy Pack size is 20 x 30 x 35cm high, 4kg Max

This size includes all of the common shopping bag sizes and most small Tote or Carry bags. If you wish to send Puppy Packs larger than this you must discuss them with us when you book your Puppy transport and there will be a minimum extra charge of $20 per pack

Extra Charges

  • Puppy Packs or Baggage up to 20 x 30 x 35cm tall, 4kg in weight                             FREE
  • Puppy Packs or second items up to 30 x 30 x 35cm tall, 6kg in weight                     $20
  • Puppy Packs or second items up to 30 x 40 x 40cm tall, 8kg in weight                     $40
  • Puppy Packs larger than this will not be accepted (see Baggage & Freight)

Additional items will be measured together, eg. 2 x bags will be measured as one pack

All items should zipped or taped shut.

Where a Breeders Puppy Packs are excessive in size we will refuse to accept the packs if prior arrangements, and additional payment where necessary, have not been made as we finalised the bookings.

  • Place any items you wish to send with the pet in a sealable bag and zip or tape it up.
  • Bags that are not taped or zipped up may spill and result in loss of items.
  • Label the bag CLEARLY with the Pets details, unlabelled items are more likely to be misplaced or delivered to the wrong person.
  • Sending packs is at your own risk, Dogmovers can not be held liable for any lost items

Specific food for the trip

Food for your animals during the trip is not considered as baggage or as part of a puppy pack however this applies only to food intended to be fed to your pets during the journey.

Please be aware that we will not accept Raw Food for use during the trip i.e Raw chicken, mince, opened containers of Puppy Milk etc.

Food provided should be packaged and labelled as follows:

  • One meal serving per ziplock bag (especially for puppies)
  • Pack enough servings to last the trip – (eg. 3 feeds per day, for a 2 day trip = 6 servings)
  • Clearly label every bag with your pets name/breed and write any instructions (eg. soak water / add medication / etc)
  • Place all serving bags in a plastic bag (do not pack it in a puppy pack, we do not open puppy packs) and give directly to the driver with your pet.
  • If you do not follow these instructions we can not guarantee your pet will be fed their own food, which may result in an upset tummy in pets that are used to a very specific diet.

Notwithstanding the above, your transport fees include the cost of food for your pet during the journey and it is not a requirement that you send food with your pet. We primarily feed good quality, premium brand, A La Carte All Life Cycle dog biscuits but we do also carry wet food to entice fussier eaters, specific wet puppy food for younger pups and both wet & dry food for cats and kittens. For most animals these foods are appropriate however if your pet is used to a very specific diet you should consider providing food for the trip.

Puppies & kittens should always be fully weaned, used to eating both wet and dry food and both eating and drinking from a bowl for a solid period of time before the transport date. Young animals should not be transported on the date they complete weaning and it should not be the first time they have been separated from their Mother or the litter. It is entirely the Breeders responsibility to ensure that young animals are appropriately prepared for travel and underaged pups & kittens are at a greater risk of harm if they are not independant enough at the time of travel.

Pets Belongings (Baggage)

Many animals have their own personal Baggage such as leads, harnesses, bowls etc and it is reasonable for an owner to expect these to go with their Pet. However, there is a wide variation in what individual owners feel is acceptable, so we offer the following guide and extra charges for additional items.

We do Accept

  • ✓ – Essential Paperwork
  • ✓ – Essential Medication
  • ✓ – Collars, Leads or Harness
  • ✓ – Special food, within reason, for feeding during the trip
  • ✓ – Blankets, towels, shirts, toys. (items put in cage with pet, but may be discarded if soiled.)
  • ✓ – Extra baggage for Pets, within reason (see size limits and additional charges below)

We do not accept

  • X – Raw food, i.e. Raw mince, raw chicken
  • X – Large / Bulky items such as Beds with solid frames that will not Fit through our cage doors.
  • X – Large bags of food, owners personal belongings, Freight.

Please note that what may be acceptable will vary based on the size of your pet. An acceptable bag size will vary between a chihuahua pup and a full grown Great Dane. We charge for, and allow more space for larger dogs so this is not a problem, within reason, provided the items are for the dogs own use.

We do not wish to discourage you from sending your pets usual items with them but because we often receive excessive amounts of baggage or items that are excessively large we have set these maximum size limits and will charge accordingly for oversized packs.

The Max. acceptable size is based on common shopping bag sizes. Coles & Woolies zip up cooler bags are particularly useful. 

20 x 30 x 35cm high, 4kg Max

 If you wish to send additional Baggage, discuss it with us when you book your Pets transport, there will be a minimum extra charge of $20

Extra Charges

  • Pet Baggage up to 20 x 30 x 35cm tall, 4kg in weight                                                      FREE
  • Pet Baggage or additional items up to 30 x 30 x 35cm tall, 6kg in weight                   $20
  • Pet Baggage or additional items up to 30 x 40 x 40cm tall, 8kg in weight                   $40
  • Pet Baggage or additional items up to 40 x 50 x 45cm tall, 10kg in weight                 $80
  • Generally items larger than this will be charged at a minimum of.                                $120
  •  

Items large enough that they require a seperate Cage such as multiple packs, crates, solid framed Beds, large bags of food etc. will be charged at the rate of an appropriately sized cage. Baggage cannot be placed in the cage with your Pet.

Extra or oversized items will not be accepted when collecting your Pet if appropriate arrangements have not been made.

In most cases items will need to fit through a cage door that may be only 45cm wide.

Additional items shall be measured together, eg. 2 x bags will be measured as one pack

All items must zipped or taped shut.

Where a Pets Baggage is excessive in size we will refuse to accept it unless prior arrangements, and payment where necessary, have not been made as we finalised the bookings.

  • Place any items you wish to send with the pet in a sealable bag and zip or tape it up.
  • Bags that are not taped or zipped up may spill and result in loss of items.
  • Label the bag CLEARLY with the Pets details, unlabelled items are more likely to be misplaced or delivered to the wrong person.
  • Sending Baggage is at your own risk, Dogmovers can not be held liable for any lost items

Crates and Cages

The cages that your pet will travel in throughout the Journey are installed or permanently fitted within our Vans and Floats. In most cases if your Dog or Cat has its own travel crate, this will not be appropriate for an interstate trip and we will not have space for that to travel with your pet. In order for us to accept your own crate we may need to allow another, larger, cage for it to be placed in for the journey and this may cost you as much as your Pets Transport cost. There are exceptions to this and we can discuss your specific needs at the time of booking.

Please consider the following:

  • Most pets travel crates are sized for short term transfer and are not large enough to suit your Pets need on longer Interstate travel.
  • If we have to remove a cage to fit yours in, this will reduce our capacity beyond your own Pets travel requiring us to charge you extra.
  • In many cases your crate will need to fit through a cage door that may be only 45cm wide.

Rejected or undelivered Baggage, Puppy Packs or Extra items

We will attempt to inform our clients throughout the booking confirmation process what size or amount of baggage is acceptable. Unless prior arrangements have been made, including where required the payment of any excess fees, anything greater in size than specified above, or that is otherwise considered unreasonable will be rejected at pick-up by our Drivers.

We cannot take responsibility if you are inconvenienced by our drivers refusal to accept oversized items or any liability for loss in the event that such items are not delivered.

It is not unusual for clients to attempt to persuade drivers to accept excess or oversized items however most interstate trips involve more than one vehicle and driver and the Driver collecting your Pet is not in a position to know what capacity is available throughout all of your pets journey. If the collecting driver does accept your excess items but a subsequent driver refuses to accept such items they will not delivered and we will accept no responsibility for any loss.

Notwithstanding the above where any item that was allowable or has been appropriately arranged to travel with your Pet is undelivered we will do our utmost to recover and deliver or Post the item but can not accept any responsibility for any loss.

Baggage on Premium & Priority Services.

Our Premium and Priority Services are very different from our weekly Express trips. Because we carry significantly fewer animals on these services we are able to accept a wider range of your Pets belongings to travel with your Pet, provided we know about extra items and can fit them onboard there will be no additional charges required. Here are the basic parameters of what will be allowed, please discuss any baggage at the time of confirming your booking.

  1. Baggage is limited to items specifically for or related to the animals being transported.
  2. We may not be able to accept large or bulky items and must know in advance about them.
  3. As a general rule a couple of shopping sized bags per animal plus any items going in the cage with the pet is fine.
  4. There is no charge for extra items that are notified and accepted.
  • Generally Included: Bowls, leads, harnesses, soft bedding, blankets, food, Medicine, toys or any specialty medical or mobility items or devices.
  • Subject to approval: Rigid beds, 15kg or greater bags of food, prams, crates or other bulky items which we would need to allow space for. If we are unaware of these or have not approved them there is a risk the driver will refuse them if they feel there will not be appropriate space throughout the whole trip.
  • Generally Not Included: Items that are not related to the pet such as other household items, owners personal belongings, large or bulky items that we cannot reasonably fit in the van and still allow unhindered movement and access to the cages and pets and space for the driver who is also living in the Van throughout the trip.

All Quotes provided are subject to the accuracy of the information provided by the client and are valid for 30 Days
All Bookings made are subject to Dogmovers Terms and Conditions readily available via this link and our Website

The Pet Transport Specialists

Welcome to The Premier Pet Transport service throughout Queensland, New South Wales, Australian Capital Territory, Victoria and South Australia.

Get A Quote Now!

What Our Customers Are Saying

The way they make the dog feel safe its a big credit to them

It takes a team to rescue a Great Dane, Dogmovers are very much a big part of that team, I just have to ring and when you can you always manage to fit a dog in.

A lot of the time these big dogs are scared but Rick and Paula who do the North Queensland run are amazing, the way they make the dog feel safe its a big credit to them. Thank you for discounting the dogs travel as we only run on donations we really appreciate it, it helps finding them their forever homes from Cairns to Brisbane….once again thanks guys you do a wonderful job…you are truly Angels

 5/5

Angela

Very helpful and patient

Just wanted to say a huge thank you for your excellent service and care of Mack from Rockhampton to his new home with me south of Brisbane. He had no problems with the travel and arrived very happy. The driver rang early on Monday to give me an approx time of his arrival and then also phoned when he was leaving the collection point before the one where I was to collect Mack.

Everyone I dealt with when making this booking were very helpful and patient, even when I was unsure about whether the RSPCA could deliver him at that end, and I made a number of calls to organise. Thanks so much!

 5/5

Jenny Gear

Professional and helpful

I want to say how impressed I am with your service and the care that you showed me, as well as my dog. My dog, Rosie, arrived well and calm and I was so relieved.

The contact that I had with you to arrange her travel from Northern Queensland here to the south, was professional and helpful. i will certainly recommend Dogmovers to anyone requiring their dog to travel. Thank you for your care and concern.

 5/5

Christine Senz

We're so happy with the services and great staff

I had to make a late booking yesterday at 12pm, Dogmovers said our new puppy would be picked up between 3-6pm and was picked up at 3:30pm They assured us our puppy was safe, fed and given water.

Our puppy arrived today at 10:30 am (25.09.13) Paula called use before hand to tel us exact time she was arriving and was their spot on! We’re so happy with the services and great staff, especially Paula!! We would recommend to anyone and everyone needing their new friend transported!

Thanks Dogmovers!!!

 5/5

Cody & Rhys

We were very impressed with the service

We were very impressed with the service we have received from Dogmover’s. The guy who delivered them was lovely and let my daughter cuddle a Staffy pup he had on board, she fell in love! (with the staffy, not the driver lol) and all in all, we look forward to dealing with you again. The bad point – I had to deal with my 14 year old daughter nagging me about how much she wanted a Staffy the whole 2 hour trip home!

 5/5

Tash J

Exceptional service – friendly and helpful.

We had a kitten delivered to us on Monday (from Bundaberg to Burpengary). I would just like to thank you for an excellent service. The driver contacted us to informed of the expected delivery time and called again to let us know when he was stuck in traffic. He provided an exceptional service – friendly and helpful.

I also heard back from the lady that I purchased the kitten from and she also expressed how pleased she was with the service and that she would be recommending your company.

 5/5

Cheryl

The transportation trailer was amazing

Thank you so much for a wonderful service! All the staff I dealt with were wonderful, the transportation trailer was amazing, and most important of all, Rosie arrived happy and healthy :)

I was very impressed with your business and will let other people know this too!

 5/5

Dani

We don't know what we would have done without her

Just wanted to write and thank Paula for her hard work yesterday, with Arnie the great dane that she picked up from Cairns and dropped in Mackay.

Arnie was a very frighten dog and very hard to handle but Paula showed no fear, a real animal person, don’t know what we would have done without her, so thanks again Paula and you would be happy to know after all the growling/showing of teeth/barking and pulling he is now asleep on my bed with my other great dane. I will always use Dogmovers from now on, knowing any dog that’s timid would arrive safely. Thank you so much!

 5/5

Angela and Peter

HUGE thank you

Just thought i’d send you a HUGE thank you for the Transportation of our Boxer pup Samson. On pick up, once the trailer was open and i could see and smell all the fresh straw and see how playful he was, not scared up in a corner from the trip i knew i had made the right choice in Dog Movers.

 5/5

The Norris Family and Samson

Well done and thank you.

I would like to thank you guys for the delivery of my new hound from Bathurst NSW to Mackay QLD. Although I have used your service on many other occasions, the service remains second to none with your proposed scheduled pick up and delivery, health and well being of the dog, and customer service of your drivers.

I appreciated the early phone call the night before which allowed me to make personal arrangements in time to allow me to meet at the designated point. The dog arrived in the trailer with ample bedding, ventilation, water supply and in very good health.

This is an expression of your team’s professionalism and commitment. Well done and thank you.

 5/5

Chester Brodie

Your drivers were on time to the minute

Thank you for getting the kitten to us on Friday. Your drivers were on time to the minute. Their truck was clean and all the animals were very happy to be along for the ride. I’m very impressed with your service and customer service in that you accommodated us in getting Stormy here earlier than planned.

I don’t care how much paid advertising you do, word of mouth can be powerful and I’ll be recommending you guys to anyone needing pet transport in the future. I sent numerous inquiries and not only were you the cheapest and could offer road transport, you customer service is outstanding in this day and age.

 5/5

Anissa

Such quality care of our pup while he was with you

Congratulations on your wonderful Business, such quality care of our pup while he was with you Your vehicles are very clean and your driver Paul is a very high standard in professionalism.

We were very impressed with your whole attitude, from our very first phone call to the delivery of the pup. You should be very proud. Whether your dog is worth many thousands of dollars or just a working god. Dogmovers will give it the best of care during its move. We will most certainly be using you again.

 5/5

Barbara Young Barcaldine

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