FAQ

Do we only move dogs?FAQ - Dogmovers

Will my animal be walked/fed/given water?

How do we transport your pets?

Are our pets insured while travelling?

Are Dogmovers trailers Air Conditioned?

Do I have to wait at the meeting point for 3 hours?

Is the date provided in my quote the soonest travel date?

Will my puppy/dog be put in with other animals?

What bedding is provided on transport? Can I send a blanket/toy/bedding/paperwork?

How do I pay? Do you need a deposit?

What do I need to do in order to book?

Will the driver contact me when they collect my animal?

Can I check on my animal during transport? Can the driver send me photos?



 

Do we only move dogs?

No, we will move all pets and small domestic animals. We move all types of dogs from poodle puppies, to working dogs, pig dogs, greyhounds and of course your family pets. We also move cats, chooks, pigs, ducks, goats, sheep, birds, guinea pigs and lizards. We will happily transport all small domestic animals although there may be some special requirements or limitations on Native animals or livestock, check our livestock info page further details. click here to go to small livestock transport services


 

Will my animal be walked/fed/given water?

We try to walk dogs and puppies approximately 3 times a day. If you do not wish for your puppy to be walked, please make sure you let us know. Cats are not removed from their cages during transport unless being given to another driver.
Puppies and kittens are fed morning and night, adult dogs and cats are fed at night.
Animals are provided with water throughout the entire journey.


 

How do we Transport your pets?

Dogmovers moves your animals by road in our fleet of Specially fitted out Vans and custom made dog floats Our vehicles have permanent built in cages to keep the animals separated and safe. All animals have continuous access to water and are fed and exercised as is appropriate to their individual needs. Check here for further info on road transport vs Air transport


 

Are our pets Insured while travelling?

We have a range of insurance policies that, together with Australian Consumer protections, provide assurance of cover for any instance that we would be deemed to be liable for. Essentially we would be considered to be liable in the event that our misconduct or negligence has resulted in the sickness, injury or death of your Pet.

Dogmovers insurance policies and Liability do not extend to cover veterinary bills, death or loss associated with BAOS or any other pre-existing physical condition or any sickness or injury that has not come about as a result of misconduct or negligence on our part. The fact that an animal is in our care at the time that it becomes ill or is injured is not in itself an indication that we would be liable for the sickness or injury.  Insurance for such events is not available in Australia and to the best of our knowledge no pet carrier or Airline in Australia offers such insurance or cover.

It is possible for individuals to obtain Pet Insurance for their personal animals through the RSPCA and other specialized insurance providers. These insurances as standard offer cover for many unexpected ailments and situations that may not be covered by our Public Liability or commercial insurances. Additionally such covers apply during transport or while your Pet is in another persons care.

Because many ailments or issues with your pets can be expected to occur within its first few months we strongly recommend you ask your breeder whether they hold “Breeder Insurance” or obtain your own Pet Insurance prior to your pet leaving the breeders.


 

Are the trailers Air Conditioned?

Dogmovers pet transport floats are not Air Conditioned and we make no representation that your animal will be transported in an air conditioned environment on our regional and interstate services. While air conditioning may be beneficial in keeping pets comfortable on short journeys it is our experience that the risks associated with using AC on longer trips outweigh the benefits.

Sudden and extreme changes in temperature can be experienced by animals being removed from an air conditioned cage into a hot or humid environment, either for a toilet stop or at the end of a journey. These sudden changes are believed to cause excessive stress in affected animals and to be an additional risk factor for this condition.

It is important to note here that while the external temperature is a factor in this condition and high temperatures are a risk factor, seriously affected animals are unable to properly regulate their body temperature even in a cool or air conditioned environment.


 

Do I have to wait at the meeting point for 3 hours?

We do not expect anyone to wait at the meeting point for hours on end. Our drivers’ phone all their customers prior (usually 1 hour at the least) with an exact time for when they plan to be at the meeting point. The approximate time provided is to allow for delays such as traffic, meeting customers, stops to walk the animals etc. and we just require that yourself or a friend/family member/partner be available at that time.


 

Is the date provided in my quote the soonest travel date?

All email enquiries are quoted for the soonest run that we have available on that route.
If you provided a preferred travel date, the quote will be the soonest we can do it after or around that date.


 

Will my puppy/dog be put in with other animals?

All animals are put in their own individual cages but can still see the animals in cages next to them.
The only exclusion we have is for puppies from the same litter at the discretion of the breeder and new owners.
We cannot move adult dogs or cats in the same cage, nor can we move puppies from the same breeder but from different litters in the same cage.


 

What bedding is provided on transport? Can I send a blanket/toy/bedding/paperwork?

All our cages have straw for bedding, which is cleaned out and replaced with fresh straw if dirty.
If you wish to send a blanket or a toy with your animal for comfort whilst on transport, you may feel free to do so. If it gets soiled on transport, the driver is likely to dispose of it prior to delivery.
At the current point in time, due to COVID-19 we cannot accept beds (hard frame or soft), paperwork, puppy packs, vaccine certificates or bags of food of any kind.

 

How do I pay? Do you need a deposit?

We require payment to be made prior to transport via Credit Card over the phone or internet transfer. PLEASE do not make payment if you haven’t yet been told that you have a booking. We do not require a deposit in order to book, however we do have policies with regards to refunds if you cancel – see terms and conditions.
Usually, we do offer cash as a method of payment, however due to COVID-19 we have made the decision to temporarily suspend this option in order to limit person to person contact.

 

What do I need to do in order to book?

If you wish to make a booking, at the very least we require the name and phone number of the person at each end of the transport. If you have more details, please feel free to provide as much information as possible. You can either respond to your email enquiry with these details, or you can send an email with the reference number from your enquiry stating that you wish to book and you will receive an email back with details to fill out.
We can not make a booking without these details. If you have not provided these details at any point, you do not have a booking with us.


 

Will the driver contact me when they collect my animal?

Our drivers do not have time to contact every customer upon collection/delivery of their animal. If we encounter any issues with collection/delivery we will contact the affected parties directly.
So, if you do not hear from anyone, it means that everything has gone according to plan and you will hear from the driver in due course.


 

Can I check on my animal during transport? Can the driver send me photos?

Prior to transport, we send all our customers a text or email with the collection/delivery details and their drivers phone number. We send this so that if you have any questions or want to check on your animal you can contact the driver directly. Please do not contact them excessively as they are driving/dealing with customers regularly throughout the day and cannot be on their phones that frequently.
Please do not ask the driver to send photos during transport as they unfortunately do not have the time.